About the role

The Director of Customer Support will direct and oversee Spiideo’s customer service operations.

We are now looking to expand the Spiideo team further, by adding a Director of Customer Support from within the Customer Success department. You will have an essential role in building and shaping our Customer Support team and operations globally. 

 
What we are looking for:
  • 3 years of experience within the competence area
  • Experience managing and growing a Customer Support team
  • Strong analytical and problem-solving skills
  • Strong management and leadership skills
  • Excellent verbal and written communication skills
  • Motivated by working in a fast-paced start-up environment
  • Ability to work both independently and collaboratively
  • Bonus: familiarity using Intercom
 
A brief overview of what you will be doing at Spiideo:
  • Lead and grow the Customer Support team - ownership to scale Customer Support operations
  • Define and drive the global Customer Support strategy for our different customer segments
  • Develop and implement methods to record, assess, and analyze customer feedback
  • Collaborate cross-functionally to rapidly improve the customer experience
  • Establish performance metrics and SLA's for the Customer Support team
  • Help influence product development and improvements
 
Location 🌎

We have a healthy mix of being at our office in the city center of Malmö and remote work.

 
What we can offer you!
  • Being part of an exciting & fast-growing sports tech startup with a global footprint
  • Being part of a fun, skilled & highly motivated team that brings experience from world-leading companies
  • We want to prioritize your learning through feedback, tools, or whatever you need to accelerate your skills & career
  • An opportunity to shape your career development. The more responsibility you want to take, the more you will get
  • Experience working with the latest, modern technology & tools
  • Working with the biggest teams in sports from all over the world
 
About Spiideo:

Spiideo delivers astonishingly simple, powerful, and innovative solutions to the global sports community that shape the future of sports video production, analysis, and consumption. 

With flexible camera systems for both indoor and outdoor sports, Spiideo cameras feature automatic recording, auto-follow, and virtual panorama technology that integrates directly with both Spiideo Perform and Spiideo Play. 

By living in Spiideo, sports organizations can eliminate manual recording processes, analyze the performance in a single platform, share footage from the cloud, and earn revenue through streaming.

 
How to apply 🚀

Please send your CV and cover letter by email to Nate Shiffman, VP of Customer Success at nate.shiffman@spiideo.com